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Terms of Use

Terms of Use

Ordering

Please note that The Sports Equipment Hub Ltd currently only supplies to the UK. If you are outside of the UK and are interested in ordering products then please e-mail us at sales@sports-equipment-hub.co.uk.

You may order any of our products without a The Sports Equipment Hub user account.

When you submit your order, you will automatically be redirected to our PayPal payment page. You can pay by Credit Card/Debit Card or by using a PayPal account. You do not need to have a PayPal account to make a purchase. Once you have submitted your payment details, you will automatically be redirected back to The Sports Equipment Hub website followed by a confirmation email where you can view/track your order.

Any order placed but not paid for within 7 days will be cancelled.

Shipping

The Sports Equipment Hub Ltd will endeavour to process your order as quickly as possible and orders received before 1pm will usually be delivered within 72hrs, depending on delivery address and stock availability.

We will despatch the product by the next working day for all orders received before 1pm.

Orders will be delivered Monday to Friday only, except for Bank Holidays.

A signature is required as proof of delivery.

If you have not received your order within 5 working days please do not hesitate to contact us through the Contact Us page.

No Fuss Return Policy

Here at The Sports Equipment Hub Ltd we operate a “No Fuss” return policy within 7 days of receipt of your order. This means that if you aren’t happy with your order for any reason, whether it be the size doesn’t fit or that it is simply not what you were expecting upon placing your order, we will accept it back for a refund on the product or an exchange (exchanged item(s) are sent out free of charge) providing you have notified us within 7 days of receipt of your order and the goods are returned to us in their original condition and packaging.

Simply return the unused item(s) in the condition that you received it in, along with details of your name, address, contact telephone number, order number and details of what the problem with the item(s) is and what you would like us to do and we will sort it out for you.

Please note that this policy does not cover items that have been used or items that are damaged in any way. The Sports Equipment Hub Ltd reserve the right to refuse refund or exchange on any item(s) due to hygiene reasons.

Will I be refunded any return postage costs?

We’ll refund your return costs on items sold on www.sports-equipment-hub.co.uk, up to our standard delivery option cost, if:

• you received an incorrect item, or

• you received a damaged item, or

• you received a defective item, or

• you are returning shoes and clothing.

Goods Not Received

If you have not received your order, please wait 7 working days before contacting us, as we cannot process a claim with our carriers.

Returns/Faulty Goods

If you have purchased your goods from another retailer please contact them directly.

If there is a problem with an item purchased from The Sports Equipment Hub website or it is faulty, please contact us on +44 (0) 7983 343 069 or email sales@sports-equipment-hub.co.uk and we will discuss the return or replacement of the item.

If you need to return your goods, the address to send them to is:

The Sports Equipment Hub

c/o Haul & Store

17 Admiralty Way

Camberley

Surrey

GU15 3DT

United Kingdom

Stock Levels

Although every effort have been made in maintaining our stock levels, unfortunately we cannot guarantee 100% accuracy, in cases where we are unable to supply we will notify you as soon as we are aware of the issue.

Please do not hesitate to contact us is you have any questions / queries on +44 (0) 7983 343 069 or email sales@sports-equipment-hub.co.uk.

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